We want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

ELIGIBILITY FOR RETURNS & EXCHANGES

Products may be eligible for return or exchange if:

• The item received is damaged or defective. • The wrong item was delivered. • The product is unused, unopened, and in its original packaging. • The return request is made within 7 days of receiving the order.

Items that have been used, opened, damaged by the customer, or are missing original packaging may not qualify for return or exchange.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain products may not be eligible for return or exchange once opened or used, including:

• Opened cosmetic products • Personal care items • Products marked as non-returnable • Sale or clearance items

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly provide clear photos of the product and packaging to help us process your request quickly.

EXCHANGE PROCESS

Once your exchange request is approved:

• Our team will guide you through the exchange process. • The replacement item will be shipped after the returned item is received and inspected. • Exchanges are subject to product availability.

RETURN SHIPPING

If the return is due to our error (wrong item, damaged item, or defective product), return shipping costs may be covered by us.

For all other approved returns, the customer may be responsible for return shipping charges.

REFUNDS

If a refund is approved:

• Refunds will be processed after inspection of the returned item. • Shipping charges are generally non-refundable unless the return is due to our mistake. • Refund processing times may vary depending on the payment method used.

ORDER CANCELLATION

Orders may be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and will be subject to our return policy.

RIGHT TO REFUSE RETURNS

We reserve the right to refuse any return or exchange request that does not meet the conditions outlined in this policy.

CONTACT US

If you need assistance regarding returns, exchanges, or refunds, please contact our customer support team. We are committed to providing a smooth and satisfactory shopping experience.

By placing an order on our website, you agree to the terms of this Return & Exchange Policy.